Frequently Asked Questions

An eSIM (embedded SIM) is a digital SIM card that can be installed directly into your smartphone or other mobile devices. It is an alternative to the physical SIM card you're used to. It makes switching carriers and destinations much easier.

Yes — most modern phones support dual SIM (eSIM + physical SIM). You can keep your regular number while using a travel data plan on the eSIM.

Activation is typically instant once you install the eSIM. In rare cases it may take a few minutes while the network provisions your profile.

After purchase you will receive an activation QR code or manual activation details. Open Settings → Mobile Data → Add eSIM (or scan QR). Follow the on-screen instructions to install and enable your plan.

If your phone does not support eSIM, you will need to use a physical SIM or a different device. Check your device specifications or contact support for device-specific guidance.

Yes — depending on the product you can add credit or purchase a new plan. Visit your account dashboard to manage top-ups and recharges.